AIAdoption.

Salesforce Administrator + Agentforce

Duration10 weeks

FormatLive online + org labs

LevelIntermediate

FeeEnquire

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Salesforce Administrator + Agentforce

About the course

Salesforce remains the system of record for many revenue and service teams. This course covers Administrator fundamentals — objects, security, Flow, reports — then introduces Agentforce so you can design AI-assisted experiences that sit on trusted CRM data. The outcome is a job-ready admin plus a portfolio of AI-enabled Salesforce projects.

Learning outcomes

  • Configure a Salesforce org: objects, fields, security, and page layouts
  • Build Flows for common CRM automations
  • Create reports and dashboards stakeholders will actually use
  • Design Agentforce use cases grounded in CRM data
  • Complete a capstone org with admin + AI features you can demo

Learning plan

Standard vs custom objects, relationships, profiles, permission sets, and sharing.

Hands-on labs and projects

  • Configure a sample sales or service org
  • Build a Flow-based intake and assignment process
  • Design an Agentforce scenario (lead qualification or case deflection) with documented actions

Technologies

Salesforce AdminSalesforce FlowReports & DashboardsAgentforceTrailhead (guided)

FAQs

The curriculum maps to Administrator topics and exam-style practice. Exam fees and scheduling are separate and paid to Salesforce.

Related learning path

Salesforce AI

Admin craft plus Agentforce

View path

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