Academy · 12 August 2026
What is RAG, and when do you actually need it?
Retrieval-augmented generation is how most companies ground LLMs in private documents. Here is a plain-language explanation.
6 min read
Prompting beyond tricks: a review habit that lasts
Academy · 6 July 2026 · 5 min read
Viral prompt formulas expire. What remains is specifying the job: who the output is for, what “done” looks like, what must never appear, and how you will check the result.
Teach teams a short checklist instead of a 12-role persona. Store winning prompts next to the workflow, not in a personal chat history.
Generative AI Foundations spends real time on this because it transfers to Copilot, RAG, and agents alike.
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Academy · 8 August 2026
AI agents vs Microsoft Copilot: which path is yours?
Both can automate work. One is a product inside Microsoft 365. The other is software you design and operate.
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Salesforce · 2 August 2026
A practical introduction to Salesforce Agentforce
Agentforce sits on CRM data. That is an advantage — if your org, security, and flows are already in good shape.
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